Questions, bugs, or account requests — one address reaches a human.
We aim to reply within two business days. If you're reporting a problem, it helps to include your iPhone model, your iOS version, and the app version from Profile → About.
Text recognition runs on your iPhone using Apple's Vision framework — your document images are never sent to a text-recognition or AI service. The resulting records and images sync to your private account so they're available across sessions, visible only to you. See the privacy policy for the full detail.
Every field extracted from a scan is editable on the review screen before you save, and afterwards from the document's detail view. Faint printing, creased paper, and unusual receipt layouts are the usual causes.
Tap Forgot password on the sign-in screen. You'll get an email with a link that opens DocNest directly at the reset screen. If it doesn't arrive, check your spam folder, then email us.
Open Profile, scroll to the bottom, and tap Delete account. After the confirmation, your account and every document, image, folder, expense report and gift card in it are permanently deleted. There is no recovery period. If you'd rather we did it for you, email us from the address on the account.
Expense reports export as a PDF from the report's detail screen. For a copy of your data outside the app, email us and we'll arrange it.
Scanning and text recognition work without a connection. Saving and syncing need one — if you're offline, you'll see an error rather than a silent failure.
If you believe you've found a vulnerability, email it@diversesg.com with the details and please give us a reasonable window to fix it before disclosing publicly.